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    Shipping Policy

    Order Processing :
    All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. (If you didn't receive any email, please check your Spam folder)

    Order Shipping :
    Once your order has shipped and you have received your tracking number, shipping time is 3 to 5 business days.

    Refund Policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unless the item is defective or damaged, return shipping is the responsibility of the customer.

    As refunds will not be issued for items damaged in return shipping or returns that are never received by us, we recommend that you insure all return shipments and provide The Connected Shop with the shipment tracking number.

    Tech Support

    All of our smart devices come with a standard 1-year manufacturer's warranty, protecting you against defects in materials and workmanship. For those seeking even greater security, we offer the option to purchase an extended warranty through our trusted partner, allowing you to add two or three years of additional coverage to your investment.

    Beyond the warranty, our commitment to your connected experience is lifelong. We provide lifetime technical support to all our customers, offering live assistance to help with any questions related to product installation, setup, or performance.

    Customer Support

    Expert Guides Available Through Live Chat, Email, Call, or Text at (305)330-3424